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Privacy Policy

Privacy Policy

Effective Date: September 11, 2026
Last Updated: September 11, 2026

At Plumbers in Houston Texas (“Company,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting information you provide when visiting or using https://plumbersinhoustontexas.com/ (the “Website”).

This Privacy Policy explains what information we may collect, how we use it, how we share it, how we protect it, and the choices available to you.

By using the Website, you acknowledge the practices described in this Privacy Policy.

1. Company Information

Plumbers in Houston Texas

Service Area: Houston, Texas, USA

Website: https://plumbersinhoustontexas.com/

If you have questions about this Privacy Policy, you may contact us through the contact information provided on the Website.

2. Information We Collect

Depending on how you interact with our Website and services, we may collect personal information that identifies or can reasonably be associated with you.

Information You Provide

When you contact us, request plumbing services, submit a form, request an estimate, schedule an appointment, or otherwise communicate with us, we may collect:

  • Full name;

  • Telephone number;

  • Email address;

  • Service address;

  • Mailing address;

  • Property information;

  • Details about your plumbing problem;

  • Requested services;

  • Preferred appointment date or time;

  • Information contained in messages or communications;

  • Billing or payment information, where applicable; and

  • Other information you voluntarily provide.

Please do not submit sensitive personal information through general Website forms unless specifically requested and necessary.

Information Collected Automatically

When you visit the Website, certain technical information may automatically be collected, including:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Approximate geographic location;

  • Pages viewed;

  • Links clicked;

  • Date and time of Website access;

  • Referring website;

  • Website interaction information; and

  • Other technical information made available by your browser or device.

This information may be used to operate, secure, maintain, analyze, and improve the Website.

3. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies may be used to:

  • Keep the Website functioning;

  • Remember preferences;

  • Understand Website usage;

  • Measure Website performance;

  • Analyze traffic;

  • Improve Website functionality;

  • Detect security issues;

  • Measure advertising performance; and

  • Support marketing activities.

Third-party providers may also use cookies or similar technologies when providing analytics, advertising, hosting, security, call tracking, or other services.

You can generally control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

4. How We Use Personal Information

We may use information we collect for purposes including:

  • Responding to inquiries;

  • Providing plumbing services;

  • Scheduling appointments;

  • Providing estimates or quotes;

  • Communicating with customers;

  • Processing transactions and payments;

  • Providing customer support;

  • Maintaining business records;

  • Operating and maintaining the Website;

  • Improving our Website and services;

  • Understanding Website usage;

  • Detecting and preventing fraud;

  • Protecting our systems and customers;

  • Complying with legal obligations;

  • Establishing, exercising, or defending legal claims;

  • Sending service-related communications; and

  • Sending marketing communications where legally permitted.

We may also use information for purposes disclosed to you at or before collection or otherwise permitted by applicable law.

5. Service-Related Communications

If you submit a service request or otherwise contact us, we may contact you by telephone, email, text message, or another communication method you provide.

These communications may include:

  • Appointment confirmations;

  • Appointment reminders;

  • Service updates;

  • Technician communications;

  • Requests for additional information;

  • Estimates;

  • Customer support; and

  • Other communications reasonably necessary to provide requested services.

6. SMS and Text Messaging

If you voluntarily provide your telephone number and consent to receive text messages, we may send service-related or marketing text messages, subject to applicable law and the consent provided.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of marketing text messages by following the applicable opt-out instructions, including replying STOP where supported.

You may also contact us directly regarding your communication preferences.

Opting out of marketing text messages does not necessarily prevent necessary transactional or service-related communications.

7. Telephone Calls

If you contact us by telephone or request a telephone call, information concerning your communication may be processed for purposes such as:

  • Responding to your inquiry;

  • Scheduling services;

  • Providing estimates;

  • Customer support;

  • Quality assurance;

  • Training;

  • Security;

  • Recordkeeping; and

  • Business administration.

Where legally permitted and appropriately disclosed, telephone calls may be recorded or monitored.

8. How We Share Personal Information

We may share personal information when reasonably necessary for legitimate business purposes.

Service Providers

We may share information with companies that assist us with:

  • Website hosting;

  • Website maintenance;

  • Analytics;

  • Advertising;

  • Call tracking;

  • Customer relationship management;

  • Scheduling;

  • Payment processing;

  • Email delivery;

  • SMS communications;

  • Information technology;

  • Security; and

  • Other business operations.

These providers may process information on our behalf.

Technicians and Service Partners

When necessary to provide requested services, information may be shared with authorized technicians, contractors, suppliers, or service partners.

Legal Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable law;

  • Respond to subpoenas, warrants, court orders, or legal processes;

  • Respond to governmental requests;

  • Protect our rights or property;

  • Investigate fraud or security incidents;

  • Protect customers or other persons; or

  • Establish, exercise, or defend legal claims.

Business Transactions

Personal information may be transferred in connection with a merger, acquisition, sale of assets, financing, restructuring, bankruptcy, or similar business transaction, subject to applicable law.

9. Categories of Personal Information

Depending on your interaction with us, we may process categories of information including:

  • Identifiers: name, email address, telephone number, IP address, and similar identifiers.

  • Contact information: telephone number, email address, service address, and mailing address.

  • Commercial information: requested services, estimates, service history, and transaction information.

  • Internet or electronic activity: pages viewed, browsing activity, browser information, device information, and Website interactions.

  • Geolocation information: approximate location derived from technical information where applicable.

  • Customer communications: information contained in inquiries, service requests, messages, and other communications.

  • Inferences: information reasonably inferred from your interactions with the Website or our services.

We seek to collect information reasonably necessary for the purposes described in this Privacy Policy.

10. Sale of Personal Information

We do not intend to sell your personal information for monetary consideration unless such practice is specifically disclosed to you.

If our data practices change in a manner that constitutes a sale of personal data under applicable law, we will provide the disclosures and opt-out mechanisms required by law.

11. Targeted Advertising

We may use third-party advertising, analytics, and marketing technologies to understand Website activity and promote our services.

These technologies may include:

  • Cookies;

  • Pixels;

  • Tags;

  • Advertising identifiers;

  • Conversion tracking; and

  • Similar technologies.

Under the Texas Data Privacy and Security Act, qualifying consumers may have the right to opt out of processing of personal data for targeted advertising or the sale of personal data.

Where applicable, we will provide appropriate mechanisms for exercising those rights.

12. Lead Generation

The Website may contain contact forms, telephone numbers, chat features, scheduling tools, quote requests, or other lead-generation features.

Information submitted through these features may be used to:

  • Respond to your inquiry;

  • Contact you;

  • Schedule services;

  • Provide estimates;

  • Understand your service needs; and

  • Provide requested plumbing services.

Some lead-generation tools may be operated or supported by third-party providers.

If you submit information directly to a third-party platform, that platform's privacy policy may also apply.

13. Analytics

We may use analytics services to understand how visitors interact with the Website.

Analytics providers may collect information such as:

  • IP address;

  • Browser type;

  • Device information;

  • Pages visited;

  • Referring URLs;

  • Approximate location;

  • Time spent on pages; and

  • Website interaction information.

Analytics providers may use cookies and similar technologies.

14. Sensitive Personal Information

We do not intentionally request sensitive personal information through ordinary Website forms unless reasonably necessary and legally permitted.

Please do not submit information such as:

  • Social Security numbers;

  • Driver's license numbers;

  • Passport information;

  • Account passwords;

  • Financial account credentials;

  • Medical information; or

  • Other highly sensitive information

through general Website forms unless specifically requested for a legitimate purpose.

15. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

  • Providing requested services;

  • Maintaining customer and business records;

  • Processing transactions;

  • Communicating with customers;

  • Complying with legal, tax, accounting, or regulatory obligations;

  • Resolving disputes;

  • Enforcing agreements;

  • Preventing fraud; and

  • Protecting legitimate business interests.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

16. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.

The Texas State Board of Plumbing Examiners similarly recognizes that no Internet transmission or electronic storage system can be guaranteed completely secure and describes the use of reasonable safeguards for information collected through its own website.

17. Data Breach

If we experience a security incident involving personal information, we will investigate the incident and provide notifications required by applicable federal and Texas law.

Texas law includes requirements concerning notification of certain breaches involving sensitive personal information, and the Texas Attorney General states that qualifying breaches affecting 250 or more Texans must be reported to the Attorney General.

Depending on the circumstances and legal requirements, notification may be provided by email, mail, telephone, Website notice, or another legally permitted method.

18. Texas Consumer Privacy Rights

Depending on whether the Texas Data Privacy and Security Act applies to the Company and whether you qualify as a consumer under that law, you may have certain privacy rights.

These may include:

  • The right to confirm whether personal data is being processed;

  • The right to access personal data;

  • The right to obtain personal data in a readable format;

  • The right to correct inaccuracies;

  • The right to delete personal data provided by or obtained about you;

  • The right to opt out of targeted advertising;

  • The right to opt out of the sale of personal data;

  • Certain rights concerning profiling; and

  • The right not to receive unlawful discrimination for exercising applicable rights.

The Texas Attorney General identifies these rights under the Texas Data Privacy and Security Act.

These rights are subject to applicable statutory exceptions and limitations.

19. How to Submit a Privacy Request

To submit a privacy request, contact us through the contact information published on the Website.

When submitting a request, please provide enough information for us to understand and process the request.

We may need to verify your identity before fulfilling certain requests.

Where applicable, we will respond within the time required by law.

If the Texas Data Privacy and Security Act applies to a request, we will handle it according to the Act's applicable requirements.

20. Appeals

If applicable Texas law gives you the right to appeal our decision concerning a privacy request, you may submit an appeal using the same contact method provided for privacy requests.

Please identify the original request and explain why you believe our decision should be reconsidered.

We will review qualifying appeals in accordance with applicable law.

21. No Discrimination

We will not unlawfully discriminate or retaliate against a consumer for exercising a privacy right protected by applicable law.

The Texas Data Privacy and Security Act specifically recognizes a consumer's right not to be discriminated against for exercising applicable privacy rights.

22. Children's Privacy

The Website is not directed toward children under 13.

We do not knowingly collect personal information from children under 13 for marketing purposes.

If you believe a child has submitted personal information to us without appropriate authorization, please contact us so that we can investigate and take appropriate action.

Where applicable, children's information will be handled in accordance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

23. Third-Party Websites

The Website may contain links to third-party websites, services, social-media platforms, or other online resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of each third-party website before providing personal information.

24. Third-Party Service Providers

We may use third-party companies to support our Website and business, including providers of:

  • Website hosting;

  • Website development;

  • Analytics;

  • Advertising;

  • Call tracking;

  • Customer relationship management;

  • Scheduling;

  • Payment processing;

  • Email;

  • SMS;

  • Security; and

  • Other technical or operational services.

These providers may process personal information as reasonably necessary to provide their services to us or as otherwise permitted by law.

25. Do Not Track

Some web browsers provide a “Do Not Track” feature.

Because there is not a universally accepted standard for responding to all browser-based Do Not Track signals, our Website may not respond to such signals in every circumstance.

Where applicable law requires recognition of a browser-based privacy preference signal, we will handle such signals in accordance with applicable law.

26. Information From Third Parties

We may receive information from third parties, including:

  • Advertising platforms;

  • Lead-generation providers;

  • Scheduling services;

  • Analytics providers;

  • Customer relationship management systems;

  • Communication providers; and

  • Other business partners.

Where permitted by law, we may combine information received from these sources with information collected directly from you.

27. Business Transfers

If the Company is involved in a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.

Any such transfer will be handled in accordance with applicable law.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the Effective Date or Last Updated date at the top of this page.

Where required by law, we may provide additional notice concerning material changes.

We encourage you to review this Privacy Policy periodically.

29. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us through the contact information provided on the Website.

Plumbers in Houston Texas

Service Area: Houston, Texas, USA

Website: https://plumbersinhoustontexas.com/

30. Acknowledgment

By using the Website, you acknowledge that you have had an opportunity to review this Privacy Policy.